Refund Policy

At Pretty Baskets, Maidenwell, we pride ourselves on delivering beautiful gift baskets and providing exceptional customer service. We understand that sometimes things don't go as planned, and we are committed to ensuring your satisfaction.

Refund Requests

If you are not entirely satisfied with your purchase, we are here to help. You can request a refund under the following conditions:

The basket of products received are significantly different from the description provided on our website.
The basket of products are delivered in a damaged state.

Process for Requesting a Refund

Contact us within 24 hours of the delivery time by calling our customer service number or sending us an email, detailing the reason for your dissatisfaction. Photographic evidence of the issue must accompany your claim.

2. Our team will assess your request and, if deemed appropriate, will offer a replacement or refund. We reserve the right to collect the original products delivered before processing a refund or replacment.

3. If a replacement is preferred, we will arrange for a new deliver as soon as possible at no additional cost to you.

Limitations

Refunds will not be provided for claims made more than 24 hours after delivery.
Refunds do not apply to minor cosmetic issues.

Cancellation Policy

Orders that are cancelled at least 48 hours before the scheduled shipping time will be refunded in full.
We are unable to cancel orders that are already prepared or en route.

Non-Delivery

If we fail to deliver your order due to our own oversight, we will provide a full refund or arrange a re-delivery, depending on your preference.

Refund Processing

Approved refunds will be processed promptly, with a credit automatically applied to your original method of payment, within a certain amount of days, depending on your card issuer's policy.

Contact us: If you have any questions about our refund policy, please contact us at:

meagansprettybaskets@gmail.com